Service Management - Workflow

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Service Requests

Ad Hoc Projects

Custom Request Types

10

25

Unlimited

Asset Integration

Time Tracking

Scheduling

Skill based queues

Prioritization

Incident Management

Problem Management

Rich text memos with images

 

Service Management - Collaboration

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Email Integration

Calendar Integration

Chat

Communication

Time Tracking

Remote Desktop Sharing

Notifications and alerts

knowledge base integration

email templates

Document Integration

 

Service Management - Security

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Audit Trail

Password Reset Tool

Private/Public Memos

 

Service Management - Templates

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Visual Custom Data Designer

Memo Templates

Request templates

10

25

Unlimited

Project Templates

10

25

Unlimited

 

Service Management - Process Automation

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Business Rules

10

25

Unlimited

SLA Management

Support email

1

10

Unlimited

Asset Integration

Create After Events

 

Self Service Portal

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Ad Login

Knowledge Base Integration

Service Request Integration

Purchase Request Integration

Announcements

Customization

Custom Request type

Notification & Alerts

Communication

Asset Integration

Document Integration

Multi-Language

 

Mobile Portal

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Workspace

Custom Request Types

Service Request Integration

Knowledge Base Integration

Communication

 

Project Management

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Change Management

Employee Onboarding

Contract Management

Asset Integration

Customer Management

Sales Management

Human Resources Management

Business Process Customization

 

Business Process

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Applicant Tracking

Employee Onboarding

Time and Attendance

Professional Time and Billing

Contract Management

Purchase Management

License Compliance

Customer Management

Sales Management

Human Resources Management

Asset Management

Business Process Customization

 

Communication & Collaboration

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Remote Desktop Sharing

Chat

Quick Messaging

Email Notifications

System Alerts

Calendar Integration

Skill based queues

Email Integration

Reminders

 

Data Analysis

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Dashboard and Charts

Canned Reporting

Advanced Reporting

Custom views

Query designer

 

Document Management

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

SDLC

Versioning

Preview

Index

Search

Scheduling

 

Calendar

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Workflow Integration

Appointments

Meetings

Asset Integration

Scheduling

Outlook Integration

 

Knowledge Management

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

Best Solutions

Self-Service Portal

Trending

Online Training Center

Versioning

Document Integration

Service Request Integration

Draft/Internal/Public

 

Enterprise Features

 

Help Desk
Express

ServicePRO®
Professional

ServicePRO®
Enterprise

RBAC

Single Division

Single Division

Multi Division

AD Integration

SDK

Custom Request Types

10

25

Unlimited

Data Import Utility

Data Export