Definition of ITIL Change Management

Change Management relates to how changes to information technology (IT) products and services may be controlled, managed, and released into the live environment. Change Management is meant to ensure that standardized methods and procedures are used for efficient and prompt handling of changes to IT infrastructure so that service disruptions can be minimized and day-to-day operations of the organization can be improved.

Changes in IT infrastructure may arise in response to problems, imposed requirements (such as government regulations), or when organizations want to improve business efficiencies or effectiveness. Change Management can ensure standardized methods, processes and procedures are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and potential detrimental impact of changes.

The scope of the Change Management framework typically includes changes to the IT components such as hardware, software, communication devices, and documents and processes used in the delivery, support, and management of the IT services. Change Management activities may include the management and coordination of change development and implementation, reporting on and documenting the implementation of changes, and performing final reviews and closure of change request records.

Implications For Business
Managing change is seen as a matter of moving from one state to another—specifically, from a problem state to a solved state through problem analysis, goal setting, and change implementation. When change is implemented, the goals is to produce improvements while keeping to a minimum the potential negative impact that change may have on IT services and on business operations. The net effect or Change Management is a transition to a solution in a planned, orderly fashion so business and customer service can continue even while it is being improved.
How servicePRO Helps

ServicePRO’s Change Management system meets the Information Technology Infrastructure Library (ITIL) best practice service management processes. ServicePRO allows users to create Change Management process as simple as, or as complicated as, the organization, or specific IT project, require.

For instance, organizations using ServicePRO can track changes from request, through approval, to completion. For instance, ServicePRO’s User Defined Fields can be used to create custom request forms, ensuring all of the required information is given before changes can proceed. This keeps all stakeholders in the loop and on track when mission-critical or even elementary changes are being made. In addition, Project Templates can be used to create custom Change Workflows, ensuring changes are not started until all analysis and approval has been completed so that only approved changes are implemented.

In short, ServicePRO enables organizations to move from problem to solution in an organized, logical manner following a clearly defined Change Management implementation process.


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