About Us

Help Desk Technology

With over 3,500 installations worldwide, our Platinum Client List attests to a high degree of satisfaction, and to the fact that whatever challenges new architectures bring, we’ll be there to leverage existing and new technologies. We continuously strive to empower end-users with self-service capabilities and to help managers optimize service delivery.

Help Desk Technology is an industry leader that has been providing service delivery solutions across various industries for over 25 Years.

In the early 1990s, the software ran on Digital Equipment Corporation’s VAX minicomputer and was known as STAR (the acronym for Service Tracking And Review).

Help Desk Technology is an industry leader that has been providing service delivery solutions across various industries for over 25 Years.

In the early 1990s, the software ran on Digital Equipment Corporation’s VAX minicomputer and was known as STAR (the acronym for Service Tracking And Review).

Shortly after that, it was branded HelpSTAR®, to emphasize that the ‘service tracking and review’ took place in the context of help desk management. In 2014 we released our first-ever web-based solution called ServicePRO, which was not just focused on service desk management but service management across departments such as facilities, Human Resources, and Customer Service, among others.

HDT enables its customers to improve their competitiveness, efficiency, and profitability by enhancing the ability of organizations to retain the knowledge and processes developed by its employees in a single organized source.