CloudArts.com has been in business for 20 years and employs over 500 people. The human resources department heavily relies on the HRM system to manage employee records and processes. The HRM system is coming to an end of the support cycle for the currently installed version. The CIO of CloudArts.com has requested an upgrade to the latest version of the software before the end of life event.
The below diagram depicts their current change management process. IT project manager leverages ServicePRO to set up a change management project template to execute and manage projects of type change.