Case Studies

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  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • The Pennine Acute Hospitals

    The Pennine Acute Hospitals NHS Trust serves the communities of North Manchester, Bury, Rochdale and Oldham, along with the surrounding towns and villages. This area is collectively known as the North-East sector of Greater Manchester and has a population of around 820,000. It is a large Trust with a total operating budget of over £500,000 GBP (Approx. $700,000 USD).

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Metropolitan Nashville Public Schools

    Metropolitan Nashville Public Schools is one of the larger school districts in the country, with 72,000 students across 131 different schools. The system employs 7,700 teachers and 4,100 support staff. And last term, the board answered more than 100,000 phone calls from parents.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Pennine Acute Hospitals

    The Pennine Acute Hospitals NHS Trust serves the communities of North Manchester, Bury, Rochdale and Oldham, along with the surrounding towns and villages. This area is collectively known as the North-East sector of Greater Manchester and has a population of around 820,000. It is a large Trust with a total operating budget of over £500,000 GBP (Approx. $700,000 USD).

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Metropolitan Nashville Public Schools

    Metropolitan Nashville Public Schools is one of the larger school districts in the country, with 72,000 students across 131 different schools. The system employs 7,700 teachers and 4,100 support staff. And last term, the board answered more than 100,000 phone calls from parents.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

All
  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • The Pennine Acute Hospitals

    The Pennine Acute Hospitals NHS Trust serves the communities of North Manchester, Bury, Rochdale and Oldham, along with the surrounding towns and villages. This area is collectively known as the North-East sector of Greater Manchester and has a population of around 820,000. It is a large Trust with a total operating budget of over £500,000 GBP (Approx. $700,000 USD).

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Metropolitan Nashville Public Schools

    Metropolitan Nashville Public Schools is one of the larger school districts in the country, with 72,000 students across 131 different schools. The system employs 7,700 teachers and 4,100 support staff. And last term, the board answered more than 100,000 phone calls from parents.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

Change Management
  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

Data Analysis
  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

Service Automation
  • Veale Wasbrough Vizards (VWV)

    Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sectors such as Aerospace and Defence, Healthcare, Charities, Energy and Utilities, Education, Pharmaceutical and Life Sciences, Family-owned Businesses, Public, Recruitment, Starts Ups, Technology and Private Wealth.

  • The Pennine Acute Hospitals

    The Pennine Acute Hospitals NHS Trust serves the communities of North Manchester, Bury, Rochdale and Oldham, along with the surrounding towns and villages. This area is collectively known as the North-East sector of Greater Manchester and has a population of around 820,000. It is a large Trust with a total operating budget of over £500,000 GBP (Approx. $700,000 USD).

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Jamestown Community College (JCC)

    Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension centers in Dunkirk, NY and Warren, PA. They have approximately 3,000 students and nearly 300 members of faculty. JCC has been a client of Help Desk Technology Corporation since 2000.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

Service Desk Management
  • The Withlacoochee River Electric Cooperative (WREC)

    The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Central Florida just north of Tampa Bay. The Co-op was planned in 1941 but construction of its grid was interrupted by WWII. Today, the Coop sells more than 200 million KWH per month with the lowest energy prices in the Tampa Bay area.

  • The Opportunity Alliance

    The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The Opportunity Alliance provides programming including Early Childhood Education, Family and Community Supports, Mental Health Services, Crisis Intervention and Prevention, Information and Referrals, along with numerous other community initiatives.

  • StuyTown Property Services

    StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building residential complex on the east side of Manhattan.

  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.

  • Metropolitan Nashville Public Schools

    Metropolitan Nashville Public Schools is one of the larger school districts in the country, with 72,000 students across 131 different schools. The system employs 7,700 teachers and 4,100 support staff. And last term, the board answered more than 100,000 phone calls from parents.

  • INOVA FCU

    INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the employees of more than 500 companies throughout the United States and provide 8 branch locations across 3 states, supplemented by a partner network of 4,000 branches and 35,000 free ATMs.

  • BlueScope Steel

    BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coated steel products globally. BlueScope Buildings North America is the number one pre-engineered steel buildings manufacturer, supplying buildings in key markets for conventional, commercial, industrial and community markets.

Skilled Based Queue System
  • Passaic Valley Sewerage Commission (PVSC)

    Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate pollution and treat wastewater for the Passaic River and its tributaries. The treatment plant has been modernized and expanded numerous times since its original opening in 1924, and now serves 48 municipalities across north-eastern New Jersey.

  • Oklahoma City Public Schools (OKCPS)

    Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma City Metropolitan Area and employing approximately 4000 members of staff. They handle 1600 – 2200 requests per month between 70 support reps.