Features | ServicePRO®

Service Request Management

Alerts

Set alerts and notifications to keep your support - reps and customers updated in real-time.

My WorkSpace

Manage requests assigned to you and your team easily from one place.

Service Request

Easily create and manage service requests to effectively service your customers.

Service Design

Service Request Templates

Choose from different Service Request Templates to quickly and efficiently log new requests for common issues. ...

Project Templates

Choose from a variety of predefined project templates to manage multi-task activities and automate standard processes. ...

Custom Forms

Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. ...

Collaborative Workflow

Email Collaboration

Never miss out on an important email with our integrated email function.

Calendar

Sync all your appointments and meetings with Microsoft Outlook and never miss anything using our smart calendar.

Automation

Email Rules

Design the handling and automation of service requests created through inbound emails to quickly and efficiently respond to them.

Business Rules

Automate your standard operations and workflows with customizable Business Rules.

Reporting

Data Analysis Easily create and schedule charts, queries and custom reports to measure your KPIs. ...

Asset Management and Purchasing

View, manage and control all your assets from one place using ServicePRO's efficient system. ...

Enterprise Features

Role Based Access Control Granularly control the access granted to all support reps and teams to enhance integrity and minimize organizational silos. ...

ServicePRO Web

Mobile

Initiate, monitor and manage requests effortlessly from your mobile device.

Self Service

Give your customers access to a 24/7 service desk with ServicePRO’s self service portal.

Knowledge Management – Best Solutions

Best Solution

Find solutions to all your queries from the vast collection of Knowledge Base Articles in ServicePRO.

Document

Capture, store and manage documents across the enterprise with enhanced security measurements.

Interested in learning the most commonly used systems in building an efficient IT Service Desk?