A Workflow Management Solution that Delivers ROI
Our automated service desk solution provides end users with an easy way to provide feedback, empower users to find information and solve simple issues themselves by providing them solutions from knowledge base articles and FAQs. Use our AI-Chatbot, James, to perform simple help desk tasks to raise tickets and find solutions from knowledge base.
With ServicePRO’s reporting capabilities, leadership can clearly identify individual ticket performance and resolution times and can leverage this information to recognize potential process or performance issues and correct those concerns more quickly, thus saving time and money.
Automate your help desk activities, and maximize your budget by reducing the need for assigning headcount to manage and report help desk operations. Instead, allocate and spend your resources for other organization needs!
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface.
ServicePRO’s intuitive Service Catalog designed using Custom Forms and templates, will help you streamline service requests logged in your Service Desk easily. Highlight your top services and allow your users to choose from a list of services to make the request submission process seamless and easy.
Customize ServicePRO based on your processes and business needs! Using our intuitive form designer, you can easily create dynamic forms for every process and capture the right information the first time around.
“ServicePRO has the flexibility to fit in company-wide, and lets us track and perform whatever it is we need to do.”
Manager of Outside Participation Systems,
“ServicePRO has allowed us to take issues that were once fragmented without any transparency and streamline them into a well-documented task.”
Senior Director of IT,
StuyTown Property Services
“The biggest benefit is the amount of time that it has saved the payroll staff. They no longer have to dispatch and manually respond to those requests. ServicePRO takes care of 99% of those types of requests.”
Desktop Support Administrator,
The Opportunity Alliance
“ServicePRO has helped to centralize how tickets were submitted for our work orders. It has enabled us to watch the status of the work order from start to finish.”
Sr. IT Manager,
Mt. Hood Community College
“The benefits to the firm is that they get an efficient and timely response to their IT service request, within SLA. We concentrate our resources where it is needed in terms of specific software/hardware or office location.”