Enterprise Grade Service Desk Request Management Software at Entry-Level Prices

A Workflow Management Solution that Delivers ROI

  • Automation

  • Service Catalog

  • Forms & Customization

Automation

Automation

Are your technicians constantly performing manual repetitive tasks?

Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface.

Learn More About Automation

Service Catalog

Service Catalog

Are you looking to streamline the service requests that are logged in your Service Desk?

ServicePRO’s intuitive Service Catalog designed using Custom Forms and templates will help you achieve that easily. Highlight your top services and allow your users to choose from a list of services to make the request submission process seamless and easy.

Learn More About Service Catalog

Forms & Customization

Forms & Customization

Does your organization need to adapt to the constantly changing business needs?

Customize ServicePRO based on your processes and business needs! Using our intuitive form designer, you can easily create dynamic forms for every process and capture the right information the first time around.

Learn More About Forms and Customization

Service Request Management

Manage requests assigned to you and your team easily from one place.
Easily create and manage service requests to effectively service your customers.
Set alerts and notifications to keep your support reps and customers updated in real-time.
Learn More About Our Features

Service Design

Quickly and efficiently log new requests for common issues.
Choose from multiple project templates to manage multi-task activities and automate standard processes.
Capture additional data to quickly resolve issues, lower resolution times and enhance reporting.
Learn More About Our Features

Partners & Integrations

Reduce Help desk calls By Enabling AI Based Chatbot

Introducing JAMES

An intelligent AI-powered virtual assistant integrated with ServicePRO for an exceptional conversational experience to your Service Desk.

James works alongside your support team by automatically responding to your user’s questions. The chatbot can be accessed anytime, anywhere via the ServicePRO self-service portal or any web page that your customers visit for support.

Case Studies

See how ServicePRO supports companies across industries

Veale Wasbrough Vizards (VWV) is a full-service commercial law firm that provides legal services to businesses, including those operating in sector ...

Jamestown Community College (JCC) is located in south-western New York State with campuses in Jamestown, NY and Olean, NY, as well as extension cen ...

Oklahoma City Public Schools (OKCPS) is a district of 95 schools, serving over 45,000 primary and secondary school students across the Oklahoma Cit ...

Passaic Valley Sewerage Commission (PVSC) is an agency of the State of New Jersey. Formed in 1902, PVSC was created as a means to alleviate polluti ...

The Opportunity Alliance is a non-profit Community Action Agency serving individuals, families and communities across Cumberland County, Maine. The ...

StuyTown Property Services is based in New York City and handles the property management of Stuyvesant Town-Peter Cooper Village, a 110 building re ...

BlueScope Steel is a global leader in premium-branded, coated and painted steel products, and is the third largest manufacturer of painted and coat ...

INOVA FCU is a federally insured credit union established in 1942 and headquartered in Elkhart, Indiana. They serve over 30,000 members and the emp ...

The Withlacoochee River Electric Cooperative (WREC) is the world’s largest non-profit electric utility, with 180,000 customers in West Centra ...

Metropolitan Nashville Public Schools is one of the larger school districts in the country, with 72,000 students across 131 different schools. The ...

The Pennine Acute Hospitals NHS Trust serves the communities of North Manchester, Bury, Rochdale and Oldham, along with the surrounding towns and v ...

ServicePRO Testimonials

See what our customers have to say
about ServicePRO.

“ServicePRO has the flexibility to fit in company-wide, and lets us track and perform whatever it is we need to do.”

Tom Perkins

Manager of Outside Participation Systems,
MGM

“ServicePRO has allowed us to take issues that were once fragmented without any transparency and streamline them into a well-documented task.”

Gregg Haverstick

Senior Director of IT,
StuyTown Property Services

“The biggest benefit is the amount of time that it has saved the payroll staff. They no longer have to dispatch and manually respond to those requests. ServicePRO takes care of 99% of those types of requests.”

Carole Swenson

Desktop Support Administrator,
The Opportunity Alliance

“ServicePRO has helped to centralize how tickets were submitted for our work orders. It has enabled us to watch the status of the work order from start to finish.”

Bruce Sehorn

Sr. IT Manager,
Mt. Hood Community College

“The benefits to the firm is that they get an efficient and timely response to their IT service request, within SLA. We concentrate our resources where it is needed in terms of specific software/hardware or office location.”

James Lipiec

Systems Developer,
Veale Was

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